1. 教学目标（知识目标、能力目标、情感目标）
知识目标
（1） Be able to pronounce and master the words.
（2） Be able to use the key structures to talk about annoying things.
能力目标
To develop the students’ skills in listening and speaking.
情感目标
(1) To learn to communicate in good manners
(2) To be able to help others in trouble and find the correct solutions to the complain.
2. 教学重难点
（1） Learn how to correct solutions to complain.
（2） Master how solve complain.
（3） Make correct sentences using the key structures.
3.教学手段
主要以现代化电教手段---多媒体辅助教学，贯穿整个教学过程，增加了直观性和趣味性，加大了课堂密度，提高了教学效率。
4.教学过程
Step1 Greeting and revision
1. The teacher and the students greet each other.
2. Rivision of key structure.
Step 2 Presentation
(1). The teacher shows six pictures to students and asks them to say something about the pictures.
(2). Let students make the conversations after the sample conversation in pairs.
(3). Ask several pairs of students to present their conversations to the class.
(4). Explain the six sentences and then get students to check the most annoying thing among the six pictures.
(5). Ask students to make a list of at least five things that they have complained.
(6). Play the recording and ask the students to listen carefully and number the sentences in the order they hear.
Step 3 Practice
(1). Ask the students to look at the three column heading.
(2). Listen to the recording a second time and fill in the chart and pause the tape from time to time to allow the students to write the answers in their book.
(3). Check the answers.
(4). Ask the students to repeat after the recording.
(5). Let students work in pair to practice the dialogue using the sample dialogue in 2c. Then ask several pairs to perform in front of the class.
Step 4 Consolidation
Task1:
Read the instructions to the class.
Ask a student to read the seven sentences
Let the students finish Task1 individually.
Task2:
Group work (four students): talk about these questions above and find out new ways.
Step 5 Summary and homework.
